Regional Collections Manager

Overview:

Key Responsibilities:

• Develop and implement collection strategies to meet and exceed regional targets.
• Provide leadership and guidance to the collections team to ensure high performance and productivity.
• Monitor and analyse collection trends identifying areas for improvement and implementing appropriate actions.
• Ensure compliance with legal and regulatory requirements in the collections process.
• Collaborate with other departments to streamline processes and enhance overall collections efficiency.
• Conduct regular performance evaluations and provide feedback and coaching to the team members.
• Prepare and present reports on collection activities performance and areas for improvement.
• Manage relationships with external agencies and service providers to support collections efforts.
• Drive continuous improvement initiatives within the collections function through innovative ideas and best practices.
• Ensure accurate and timely documentation of all collection activities and customer interactions.
• Participate in the development and implementation of new collection technology and software tools.
• Resolve escalated customer issues and negotiate payment arrangements when necessary.
• Stay updated on industry trends and best practices to maintain a competitive edge in collections.
• Travel within the region to various collection offices and external partners as needed.

Required Qualifications:

• Bachelors degree in Business Administration Finance or any related field.
• Proven experience in a senior collections management role preferably within a regional or multisite capacity.
• Demonstrated ability to lead and motivate a highperforming collections team.
• Indepth knowledge of collections laws and regulations.
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent communication and interpersonal skills for effectively engaging and negotiating with stakeholders.
• Proficiency in using collections software and tools to streamline processes and enhance productivity.
• Ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy.
• Strategic thinker with a focus on driving results and continuous improvement.
• Proven track record of meeting and exceeding collection targets and KPIs.
• Detailoriented with strong organiational and time management abilities.
• Adaptability to changing business needs and a dynamic collections environment.
• Professional certification in collections or related field is a plus.
• Willingness to travel frequently within the specified region.
• Strong commitment to ethical and compliant collections practices.

negotiation,communication,agency leadership