Patient Support Executive

Overview:

Key Responsibilities:

• Provide compassionate and courteous assistance to patients addressing their queries and concerns.
• Coordinate with healthcare professionals to ensure timely and accurate care for patients.
• Manage patient appointments schedules and followups efficiently.
• Handle patient documentation and maintain confidentiality of sensitive information.
• Offer guidance on insurance coverage billing and financial assistance options to patients.
• Respond to patient inquiries via phone email or inperson interactions.
• Conduct satisfaction surveys and gather feedback to improve patient support services.
• Collaborate with medical staff to ensure seamless patient care processes.
• Assist in organizing patient education programs and support groups.
• Escalate complex patient issues to the appropriate healthcare personnel.
• Stay updated on healthcare regulations and compliance standards.
• Contribute to the development of patient support protocols and best practices.
• Participate in training programs to enhance patient support skills.
• Adhere to ethical and professional standards in all patient interactions.
• Utilize technology platforms for efficient patient data management.

Required Qualifications:

• Bachelor s degree in Healthcare Management Nursing or related field.
• Proven experience in a patient support or customer service role.
• Excellent interpersonal and communication skills.
• Strong understanding of medical terminology and healthcare processes.
• Empathetic approach towards patient care and support.
• Ability to multitask and prioritize patient needs effectively.
• Proficiency in using healthcare information systems and software.
• Knowledge of insurance protocols and billing procedures in healthcare settings.
• Problemsolving skills to address patient concerns and queries.
• Demonstrated ability to maintain confidentiality and uphold ethical standards.
• Detailoriented with strong organizational and time management abilities.
• Ability to work effectively in a teambased healthcare environment.
• Familiarity with regulatory requirements and compliance in healthcare.
• Flexible schedule to accommodate patient support needs.
• Commitment to continuous learning and professional development in healthcare.

empathy,customer service,time management