NetworkTelecom Specialist- Tier I

• The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network).
• Troubleshooting issues with networks and find resolutions to the issues from a central location.
• Will provide incident response on the system communicate with site technicians and customers alike and track problems through to resolution.
• Will operate in a 24/7 operation and maintain current SLAs.

Skills Required:

• Bachelors degree or 3 to 5 years in Information Technology or Computer Science
• Excellent understanding of technologies operating systems networking antivirus backups systems firewalls and switches.
• Knowledge regarding at least one of the following vendor products: Juniper VMWare Microsoft Cisco
• Selfmotivated enthusiastic and able to handle multiple support cases
• Strong writing skills to maintain organized documentation
• Customeroriented and capable of providing high levels of client satisfaction
• Collaborate and work well with others
• Experience with VOIP technologies is a plus
• Experience in a NOC environment is preferred.
• Strong skills in working with clients and communication
• Knowledge of network cabling network classification and network topology