French Online Banking B2B Advisor In Braga

Are you a virtuoso of the French language Were on the hunt for an exceptional individual to step into the role of our French Online Banking B2B Advisor Extraordinaire

About Us:

We specialize in crafting revolutionary customer experiences that drive global brand growth. Leveraging deep insights and cuttingedge technology we design integrated journeys that exceed expectations and scale seamlessly. Whether youre a startup or a multinational brand were your partner for success. No matter the complexity or scale of your customer journey weve got you covered.

Role Overview:

As a French Online Banking B2B Advisor youll provide comprehensive and highquality assistance to entrepreneurs and small businesses by handling level 1 customer inquiries over the phone. Youll ensure timely followup on customer requests maintain commitments and collaborate closely with internal teams offering suggestions to optimize our internal processes. Handling both inbound and outbound calls as well as backoffice tasks will be part of your responsibilities.

Key Responsibilities:

• Address and manage cases and tasks from our main queue chat and email: Youll be responsible for promptly responding to and resolving customer inquiries and requests received through various channels including our main queue chat platform and email system.
• Respond to customer questions: Youll deliver accurate and timely responses to customer queries ensuring their concerns are addressed and resolved to their satisfaction.
• Handle complaints: In instances of customer complaints youll actively listen to their concerns empathize with their situation and work towards finding suitable resolutions while maintaining a positive and professional demeanor throughout the interaction.

Qualifications:

• Native proficiency in French
• B2 proficiency in English
• Previous experience in Customer Service or Contact Centre (preferred)
• Previous experience in the banking/financial sector (preferred)
• Formal speech and excellent writing skills (mandatory)

Why Join Us:

• Competitive Salary: We offer attractive compensation packages that reflect your skills and experience ensuring your hard work is duly recognized and rewarded.
• Performance Bonuses: In addition to your salary youll have the opportunity to earn performance bonuses based on your contributions and achievements motivating you to excel in your role.
• Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours ensuring that you can stay fueled and focused throughout the day.
• Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work ensuring that you have convenient and affordable transportation options.
• Health and Life Insurance: Comprehensive coverage reflecting our commitment to your wellbeing.
• Onsite Work Environment: Youll be part of a collaborative onsite team fostering direct communication and synergy.

Ready to embark on this customer support journey Submit your application today and well be in touch!

Remote Work :

No