IT Field Service Technical Support Specialist

IT Field Service Technical Support Specialist

Talentry is looking for a Service Desk Specialist to help users resolve computer issues as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I resolution. He or she will also work directly with more Sr. Engineers to provide higher level people and project support both remotely and in person.

The right person for this role will provide hardware software and systems support for employees and customers onsite and remotely. This includes installation and new user configuration for PCs Laptops printers monitors and other peripherals on Windows computers but primarily troubleshooting and upgrading these technologies. This role is primarily an enduserfocused role solving problems resolving tickets providing password resets updating software/hardware other typical enduser IT support for a multisite office environment.

This position will spend 2030 % time performing regional technical support to the 6 regional facilities. All are within an hour or so drive from Carlsbad.

Requirements

Requirements:

Degree certificate or similar in a technical field.

23 years of experience providing IT support.

Software and hardware audits.

VoIP telephone wireless network troubleshooting.

Tier I network and server issue resolution.

Demonstrated customer support experience.

Proven communication and documentation skills.

Benefits

Excellent salary benefits and a fantastic work environment.