Laundry Manager

Essential duties and responsibilities

• Manage the operation of Laundry section.
• Instruct and supervise laundry team to delivery optimum services.
• Ensure the smooth operations of the department in order to comply with all corporate and hotel standards.
• Provide the technical and professional skill and knowledge to the team ensuring the excellent laundry services.
• Supervise the implementation of laundry standards and procedures.
• Assist the Director of Housekeeping in monitoring the operation and related projects.

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Review Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
• Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
• Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
• Responsible for the recruitment, in conjunction with the Talent & Culture Department, of associates.
• Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
• Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.