Restaurant and Rooms Reservations Agent

We are looking for a dynamic and experienced Restaurant and Rooms Reservations Agent to join our prestigious team at one of the top 5-star luxury hotels in Dubai, United Arab Emirates.

RESPONSIBILITIES:

• To ensure maximization of room sales and revenue for the hotel.
• To adhere to pre-set availability and rate control.
• To ensure a high level of product knowledge of the hotel and local area.
• To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
• To develop and maintain a high level of communication with all major Sources of business and advise the Assistant Reservation Manager of feedback where necessary.
• To ensure a high level of customer service is consistently maintained.
• To advise the Reservation Supervisor & the Front Office Manager of any changes or trends relating to business.
• To ensure all refused business is recorded with reason for refusal.
• To adhere to all company credit policies to ensure that all revenue expected will be received.
• To maintain and update Guest Profile and Marketing Database.
• To comply with all hotel policies relating to reservations.
• To comply with all systems and procedures and laid down by the Revenue Manager
• To ensure that all reservations are recorded and other departments are involved & informed about the same.
• To ensure up-selling skills are utilised while making reservations
• To ensure that all tasks are performed as per the Standards of performance manual
• To attend all Hotel’s Training as requested by the management
• To ensure high standards of personal hygiene is maintained
• To ensure that the hotel’s grooming standards are maintained at all times
• To ensure that house rules are followed at all times
• To be aware of all emergency procedures
• To ensure that all hazards are reported
• To perform all other tasks as requested by management
• To strictly adhere to the Company’s Policy on Confidentiality and Ethics.
• To promote team work within the department & ensure equality at workplace is maintained without sexual discrimination and harassment