Customer Service Representative Inbound and Outbound

This is a remote position.

• FullTime 40 Hours per week
  
• PHP 30000 takehome pay per month
  
• HMO on Day 1
  
• Tuesday to Saturday 12:00 AM 8:00 AM Philippine time
  

The Customer Service Representative (Inbound and Outbound) will play a crucial role in expanding the companys reach by engaging with a list of leads and effectively using a script to set appointments.

Objectives and Key Results (OKRs):

First 2 Weeks:

• Understand the companys products services and value proposition.
  

• Attend product knowledge and script training sessions.
  

• Shadow experienced Appointment Setters to gain insights into effective call strategies.
  

• Familiarize with the CRM and calling software.
  

• Complete training on the CRM system for tracking leads and appointments.
  

• Practice calls using the calling software in a simulated environment.
  

First Month:

• Begin outbound calling to the list of leads.
  

• Make an average of 7080 calls per day adhering to the provided script with the aim to set appointments.
  

• Achieve a target of setting at least 10 appointments by the end of the first month.
  

• Refine calling strategies based on initial feedback and results.
  

• Participate in weekly review meetings to discuss challenges and strategies for improvement.
  

First 90 Days:

• Increase the number of successfully set appointments.
  

• Aim to set 20 appointments per month by optimizing call strategies and improving engagement techniques.
  

• Contribute to the refinement of the calling script and processes.
  

• Provide feedback on script effectiveness and suggest modifications based on experiences.
  

In 180 Days:

• Demonstrate consistent performance improvement.
  

• Maintain or increase the monthly appointment setting target focusing on quality leads.
  

• Begin mentoring new hires based on successful strategies and insights gained.
  

• Share best practices and tips with newer team members to help them acclimate faster.
  

In a Year s Time:

• Become a key player in the sales process through exceptional appointment setting results.
  

• Consistently meet or exceed appointment setting targets with a focus on highquality leads that result in sales.
  

• Lead by example and contribute to the team s strategic planning.
  

• Actively participate in strategic planning sessions to improve appointment setting processes and overall sales strategies.
  

Qualifications:

• Excellent communication skills with proficiency in English (neutral accent required)
  

• Experience with CRM systems and calling software preferred.
  

• Demonstrated ability to learn product knowledge quickly and apply it effectively.
  

• Strong organizational skills and the ability to work independently.
  

• High school diploma or equivalent; further education or certification in sales or marketing is a plus.