Do you speak one of the following languages
DANISH DUTCH FINNISH GERMAN NORWEGIAN POLISH or SWEDISH
Join our team as a Customer Service Agent specializing in voice support. Located in the vibrant city of Riga Latvia this role involves handling customer queries through phone calls chats and emails As part of a rapidly growing team you will contribute to the success of our operations by providing topnotch customer service.
Tasks
As a Customer Service Agent your responsibilities will include:
- Handling phone calls with customer queries and providing timely resolutions.
- Recording case resolutions in the contact center tool based on client communication via phone email and chat.
- Meeting performance goals for case resolution timeframes and urgency escalation.
- Working independently and collaboratively within a team.
- Communicating effectively with internal and external contacts.
- Ensuring exemplary customer satisfaction and meeting quality standards on all handled contacts.
- Completing staffed time hours on all rostered days.
- Efficiently handling contacts based on response time and issue resolution goals.
- Undertaking additional tasks to support clients and enhance team performance.
- Participating in training sessions as required.
Requirements
To excel in this role you should have:
- An EU Passport
- Nearnative or native proficiency in a relevant market language (interpreted as CEFR level C1) and manageable English skills (B1 or better).
- Previous experience in an outsourced customer service environment is advantageous.
- Strong communication skills in both written and spoken English.
- Ability to work independently and within a team.
- Commitment to meeting performance goals and quality standards.
Benefits
- Salary HIGHER THAN USUAL to be discussed with company according to experience.
- Flights and accomodation for a few weeks covered
- Medical/Health Insurance with enrollment available for immediate family (Spouse Kids).
- Taxfriendly components will be introduced later along with Flexi options
Embark on a dynamic career in a pleasant and modern environment. Join our team for a diverse job with opportunities for personal and professional development. Be part of a rapidly growing company that values its employees. Apply now!