Country Manager BeNeLux all genders

What is Primal State

Hey we are Primal State a young fastgrowing health & well aging company from Berlin. Glow25 is now another very successful brand in the Primal family a collagen company that is setting new standards in the well aging market. We have made it our mission to give people a vital and invigorating start to the day with highquality nutritional supplements.

We may be a little biased but we think were really fun to work with. We are a remotefirst team (our team members are currently spread all over Germany) for whom it is important to build deep bonds with each other despite the physical distance and above all to have a lot of fun at work.

And now you come into play! We are continuing to grow strongly and are looking for emphatic smart and valuedriven colleagues who can support us with their knowledge and their very own personality. We have big plans and want you to give your best!

This is where we need your support:

As the dutch speaking Country Manager you will have an essential impact on our future development and pull the strings for our market growth in Benelux. You will coordinate and act in the daily operations within the country achieving optimum business performance ensuring operational compliance & efficiency.

Acquisition & Sales

• Engages in customer view/necessities activities (development of Campaigns & Events)
• Organises strategic goals by gathering pertinent customer centric information (together with the HQs Internationalisation team)
  

Customer Support

• Operational monitoring and quality assurance of our Customer Support topics to ensure a better customer satisfaction loyalty and retention and to meet clients expectations.
• Identify opportunities for account development / repeat business in conjunction with the HQs Internationalisation team
• Documentation: Manuals and Customer Support knowledge (work flow pipes performance & best practices)
  

Localisation

• Assists in the translation and adaptation of content for the country activities
• Suggests objectives identifies and evaluates trends and options chooses a course of action and evaluates outcomes (together with the HQs Internationalisation team)
• Enforces systems policies procedures and productivity standards (local GDPR legal & compliance)
  

Team & Crossdepartments communication

• Elaborates a Communication channel (to be defined) with HQs Internationalisation team
• Strong collaboration with different teams.
• Orients & Direct (work transparency & comms) Team toward Glow25s Goals (granular Qs and YOY plan based in the Business Plan and long term goals)

You have the following experience:

• You have 3 years of experience in business development market expansion or similar roles within the startup consulting or tech industry with a track record of successfully growing businesses in Benelux.
• Experience in the areas of Brand Management Marketing Operations or Retail.
• You are a native and familiar with Dutch culture as well as the Dutch ecommerce landscape and consumer behaviour.
• Proven experience in managing P&L responsibilities achieving and collaborating for the countrys targets and optimising profitability.
• Excellent communication skills in Dutch and English both written and verbal. Additional languages are a plus (FR DE ES IT PL and others).

Thats something you can look forward to:

• Flexible working hours in a remotefirst company (within Germany).
• Unlimited access to cuttingedge courses on tech business leadership and mental/physical wellbeing through your Udemy account.
• Topnotch equipment which we rent through Grover and have conveniently delivered to your home.
• A whopping 40% discount on our entire range in the store.
• 30 days vacation the option to take up to 10 days unpaid leave because sometimes you need a little time off.
• Company health insurance that includes reimbursement of additional benefits worth 600 euros per year (e.g. for visual aids dental cleaning etc.).
• Once you have passed your probationary period we offer you a company pension plan with an annual allowance of at least 600 euros. And heres the thing: if you also pay into the pension yourself youll get another 20% on top.
• We dont want to brag but we think a score of 4.8 is impressive. We love the fact that our employees are so happy with us and think its something that should be shared!

Yay! Youve made it this far!

If youre still reading now theres a good chance were a match. But theres one more thing on our minds:
Dare to apply especially if youre from an underrepresented demographic. Even if you cant tick all the boxes we encourage you to apply anyway. We believe that a colorful diversity of perspectives and experiences makes a team stronger and the stronger our team is the better we can achieve our mission of helping people to have more energy in their everyday lives.