Remote Customer Service Representative

Summary: The Customer Service Representatives (CSR) main area of focus will be processing and handling domestic customer orders and general customer service. Areas of accountability include order processing and data entry. As the business grows this position will be responsible for a specific area of the order fulfillment process as assigned by the Customer Service Manager

Job Tasks and Business Decisions:

• Provide world class exceptional Customer Service to all customers
• Order Management PO acceptance acknowledgement to customer
• Liaison with Business Management to gain proper order quote match up with submitted purchase order and contract assign and allocate
• Provide timely updates to customers on all submitted purchase orders
• Periodic contract review with Business Management combine and update as requested
• Respond to customer questions and issues in a timely and efficient manner providing excellent customer service at every turn
• Periodic reviews with Customer Service Manager CSR Team and Business Management regarding weekly orders any outstanding contract or order issues etc.
• Liaise with Sales to ensure we deliver excellent customer service with the ability to provide dedicated attention when needed.
• Customer service should own the solution to customer complaints and work to resolve them Customer Service needs to be alert to systemic issues and recommend changes to improve this.
• Assist with Customer complaints as needed

Required Experience regarding the job:

• High School diploma or equivalent
• Prior Customer Service experience
• Exceptional communication skills both verbal and written able to delivery news and provide updates in a timely and pleasant manner
• Data entry experience
• Good math aptitude strong computer skills specifically Microsoft Excel
• Independently motivated to produce results
• Must have strong multitasking problem solving and time management skills
• Ability to work in an empowered team environment including the ability to effectively communicate share information resolve issues and give and receive both positive and negative feedback in a respectful and professional manner
• Effectively interact with all levels in the organization
• Preferred: SAP or other ERP system experience

Job Type: Fulltime Parttime

Pay: $25.00 $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work Location: Remote