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You will be updated with latest job alerts via emailDescription
This role is with our AWS Outposts Operations team - delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.
We are looking for a Customer Operations Lead who is highly autonomous, possesses a “can do” attitude, and thrives in a fast-paced work environment. The Customer Operations Lead plays a key role in providing an outstanding customer experience by facilitating the overall program management, scheduling, coordination, and supply chain leadership associated with AWS installations and servicing efforts completed onsite at Client premises. The Customer Operations Lead is responsible for developing processes and deploying strategies that ensure required material and supporting teams are at the right place at the right time, thereby enabling the achievement of defined service-level targets (SLTs). The Customer Operations Lead continuously seeks out and implements continuous process improvement initiatives that strengthen our end-to-end supply chain, operations, and logistics efforts by effectively engaging with internal and external partners and customers as well as third-party servicing providers to deliver meaningful results for our clients and teams. You will be expected to manage your time onsite and coordinate materials and labour to ensure high standards and best-in-class servicing expectations are met in the most efficient way possible. You will independently lead day-to-day operational efforts, including larger DC installations, SOP development, and initiatives that may span across regions/teams. You will be responsible for building relationships and effectively engaging with internal and external partners, including third-party vendors/ service providers, to deliver meaningful results for our teams. Further, you will travel to third party locations and/or between AWS sites, to install, service, and retrieve Data Center (DC) equipment, as required.
Key job responsibilities
As a Customer Operations Lead, You Will Lead Program Management Efforts Associated With Installations, Break/fix, And Retrieval Activities, Thereby Enabling An Optimized Customer Experience, Through An Unyielding Focus On The Following Key Activities
Full Time