Role Definition:
Ensuring customer happiness by seamless execution of orders right from order booking till receipt of
documents & payment realization on both the ends (suppliers and customers)
Role Deliverable
- Timely collection of Payments/Commission
- Bulk order execution: Timely delivery quality as agreed documentation as per LC or customer
- requirement payment in time
- Real time update to customer/supplier and in Teams Business
- Sampling: Timely and right quality sample preparation dispatch and documentation
Tasks & activities
Operations Tasks :
- Bulk order execution:
- Timely delivery quality as agreed documentation as per LC or customer requirement payment in time.
- Clear understanding of order details (Product) terms & conditions & Quality as agreed with customer.
- Register the order details into Teams business & generate PO to share with the supplier.
- Obtaining the PI checking it thoroughly before forwarding to buyer
- Reconfirming bank details with customer and supplier for TT payments by communication other than
- email.
- Weekly follow up for advances / deposits / LC draft from customer and keep the supplier updated.
- Cross verifying with supplier for the payment & LC receipt in their bank to get production started.
- Make Production Follow Up and conduct Inspection of goods
- Discuss inspection report get approval from sales team and proceed for shipment.
- Give approval on shipment follow up for Exfactory and complete shipping details i.e. ETD / ETA vessel
- info.
- Real time update to customer/supplier and in Teams Business
Make Weekly Order Status Update to Customers & Suppliers
- For trading orders ensuring payment to supplier is done as soon as received from customer / even
- before receiving from the customer subject to approval from team manager / HOD.
- Share PreShipment inspection reports with customer and inform Deviation observed if required.
- Sampling: Timely and right quality sample preparation dispatch and documentation
Obtain Standard Samples/Specification from customer
- Select factory for Sample development with consent of Sales Team
- Ensure proper documentation and Packing Standards for each sample couriered
- Keep record of every developments by updating in SAP
- Get Feedback from customers for each development & updating the suppliers about the same
customer,documentation,suppliers,sales