Business Analyst Customer Success

• Analyze customer data to identify trends patterns and areas for improvement.
• Collaborate with the Customer Success team to develop strategies for increasing customer satisfaction and retention.
• Create and maintain reports and dashboards to track key performance indicators (KPIs) and customer success metrics.
• Conduct regular reviews of customer feedback and develop action plans to address any issues.
• Work closely with crossfunctional teams including sales marketing and product development to ensure a cohesive customer experience.
• Assist in the development and implementation of customer success processes and best practices.
• Provide analytical support for customer success initiatives and projects.

• Bachelors degree in Business Analytics or a related field.
• Minimum of 2 years of experience in a business analyst or similar role preferably in a customer success or customer service environment.
• Strong analytical skills with the ability to collect organize and analyze large amounts of data.
• Excellent communication and interpersonal skills with the ability to present findings and recommendations to various stakeholders.
• Ability to work independently and collaboratively in a fastpaced environment.
• Strong problemsolving skills and attention to detail.

customer satisfaction,analytical skills,communication,customer experience,problem solving,kpi reports