About our client:
Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit they boast a dedicated team of over 600 employees many with over a decade of tenure. They have built their culture on a feeling of togetherness trust and respect and are always looking to support employees continuous learning. Using Agile they provide diverse services with a focus on research innovation and improvement.
What you will be doing:
- Partner with clients internal IT teams and service providers to craft innovative system solutions / seamless processes.
- Offer frontline support to clients ensuring their needs are met promptly and effectively.
- Lead engaging discussions in Operational Meetings driving progress and fostering collaboration.
- Champion project scope changes with a proactive and solutionsoriented approach.
- Guide developers with clear communication and insightful clarifications on client requirements.
- Navigate through the entire Software Development Life Cycle (SDLC) from initial classification to final deployment.
- Administer system environments with care and precision ensuring smooth operation and optimal performance.
- Foster a culture of open communication and collaboration promoting transparency and trust among all stakeholders.
- Proactively seek out opportunities to elevate service quality compliance and productivity driving continuous improvement initiatives.
- Cultivate a growth mindset constantly seeking new skills and knowledge to enhance personal effectiveness and efficiency.
What you need:
- Relevant tertiary qualification preferred.
- Practical SDLC and Project Management experience.
- Client service management proficiency.
- Experience with administration systems is desirable.
- Knowledge of Finance Trust and Pensions Industry.
- Strong leadership and analytical skills.
- Effective communication and decisionmaking abilities.
- Excellent time management and organisation.
- Client relationship management expertise.
- Understanding of Life Insurance Business and Systems.
Job ID:
PS Even if you feel you don t have all the skills listed or if this spec isn t what you are looking for feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer do visit our website
Business Analysis, SDLC, Financial Services, Life Insurance, Client Relationship Management