Technical Solutions Engineer

Job Type: Fulltime

Our Client is a dynamic leader in communication solutions specializing in VoIP SIP and data services. Their commitment to exceptional customer service and innovative solutions sets us apart in the industry.

Job Description: Were searching for a Technical Solutions Engineer with a keen focus on project management to join our Clients team. This role emphasizes investigating and diagnosing issues with customer VoIP SIP Microsoft Direct Routing and Data services with a particular emphasis on managing projects for customer solutions from inception to successful delivery. The ideal candidate will excel at both technical problemsolving and project coordination all while delivering exceptional customer service. This role would be suited to a candidate who has experience working successfully on a Service Desk and is looking to elevate & diversify their skillset and experience.

Responsibilities:

• Lead projects for customer solutions overseeing all phases from initiation to completion and providing comprehensive aftercare support.
• Investigate and diagnose issues with customer VoIP SIP and Data services including SBC configuration ensuring timely resolution and customer satisfaction.
• Collaborate closely with internal teams to translate customer requirements into technical solutions and ensure seamless implementation.
• Conduct meetings with key stakeholders to gather requirements communicate project status and address technical concerns.
• Provide technical expertise and guidance to junior team members fostering a culture of knowledge sharing and continuous improvement.
• Creating documentation on technical processes and support to help guide the business and Technical Support Engineers.
• OnCall Rota with the opportunity to earn for every week completed (usually around 1 in 6)

Qualifications and Skills Required:

• Proven experience managing projects for business VoIP and Data services including SIP/Hosted SIP.
• Professional networking or technical certification such as CCNA Network or similar demonstrating a solid understanding of networking principles.
• Desired but not mandatory: Microsoft Certifications such as MS700 MS721 (Microsoft Voice Expert)
• Strong project management skills with the ability to effectively plan prioritize and execute multiple projects simultaneously.
• Selfmotivated and be able to progress projects without micromanagement
• Excellent communication skills both verbal and written with the ability to convey complex technical concepts to nontechnical stakeholders.
• Strong problemsolving abilities and a proactive approach to identifying and resolving technical issues.
• Ability to thrive in a fastpaced dynamic environment and work effectively both independently and as part of a team.
• Minimum of 2 years Service Desk or equivalent experience
• Full UK Drivers Licence

Benefits:

• Competitive salary with opportunities for advancement based on performance and contribution to project success.
• Access to a cycletowork scheme promoting environmentally friendly commuting options.
• Engaging and collaborative work environment with ample opportunities to influence business direction and contribute innovative ideas.
• Opportunities to attend industry events and workshops to further advance skills drive business and network.

Remote Work :

No