Chatbot Developer

As a Chatbot Developer you will play a crucial role in designing developing and maintaining conversational chatbots using Microsoft Copilot Studio. Youll collaborate with crossfunctional teams to create intelligent userfriendly bots that enhance customer experiences and automate tasks. Your expertise in natural language understanding dialog management and integration with external services will be essential.

Responsibilities:

1 Bot Design and Architecture:

Analyze business requirements and user needs to design effective chatbot solutions.

Create conversational flows intents and entities.

Architect chatbot dialogues and handle user interactions.

2 Bot Development:

Develop chatbots using Microsoft Copilot Studio.

Implement natural language processing (NLP) techniques for intent recognition and entity extraction.

Integrate external APIs and services to enhance bot functionality.

Handle context management and maintain state during conversations.

3 Testing and Optimization:

Conduct thorough testing of chatbots to ensure accuracy robustness and smooth user experiences.

Optimize chatbot performance by refining dialog flows and improving responses.

Monitor and analyze bot interactions to identify areas for improvement.

4 Deployment and Maintenance:

Deploy chatbots to relevant platforms (web mobile messaging apps).

Monitor bot performance troubleshoot issues and apply updates as needed.

Collaborate with DevOps teams for seamless deployment and scaling.

5 Documentation and Training:

Document chatbot design architecture and technical specifications.

Train other team members on chatbot development best practices.

Qualifications:

Bachelors degree in computer science Engineering or related field (or equivalent experience).

Proficiency in programming languages such as Python JavaScript or C#.

Experience with chatbot frameworks (e.g. Microsoft Bot Framework Rasa Dialogflow).

Familiarity with natural language processing (NLP) libraries and tools.

Strong problemsolving skills and attention to detail.

Excellent communication and collaboration abilities.

Preferred Skills:

Knowledge of cloud services (Azure AWS) for bot deployment.

Understanding of machine learning concepts.

Previous experience with chatbot analytics and performance optimization.