Service Engineer

Who We Are:

VEGA Chargers is a company specializing in the design and manufacturing of fast chargers (DC) for electric vehicles. At VEGA Chargers we work tirelessly to create a more sustainable present and future in terms of mobility. To achieve this we analyze our customers needs and provide flexible and scalable charging solutions for electric vehicles. Our process starts from conceptualization and design leading to manufacturing and distribution.

What We Are Looking For:

We are seeking an experienced in Technical Services professional who wants to be specialized in chargers for electric vehicles. We are looking for someone who is passionate about enhancing the client experience contributing to error prevention and collaborating closely with the Product and R&D team.

Your Responsibilities Will Include:

• Preventive and corrective maintenance of equipment as well as performing repairs in our facilities or remotely.
• Telephone and email customer service in Spanish and English.
• Ticketing configuration.
• Review of potential client platforms to assess functionality and determine necessary modifications.
• Test the client platform with our server and check the web and app application.
• Configuring OCPP protocols for chargers.
• Guarantee management with the Operations department.
• Spares management.
• Technical documentation: interventions and maintenance

Requirements

• Studies related to electrical or electronic engineering mechatronics automation and industrial maintenance.
• Informatics competency such as configuring a Local Area Network (LAN) configuring network interfaces etc. Also will be very appreciative of knowledge of some OOP languages such as Python or Java.
• Ability to communicate effectively in both Spanish and English.
• Availability to travel sporadically.
• Proven experience in After Sales Services.
• Handson experience with ticketing configuration and management.
• Familiarity with OCPP protocols.
• Passionate about enhancing the client experience and dedicated to error prevention.
• Proven ability to collaborate and communicate effectively with various internal departments.
• Strong analytical skills for reviewing and assessing potential clients.
• Proficient in conducting maintenance remotely.
• Alignment with the companys vision for creating a more sustainable future in terms of mobility.
• In the future we will require availability for oncall duties.
• Demonstrates kindness and a positive attitude in interactions.

Nice to have

• Experience in the field of electric vehicle chargers.

Benefits:

• Flexible office hours: start between 8 am to 10 am end between 4:30 pm to 6:30 pm.
• Speaking English lessons.
• Unlimited coffee
• 24 days of holidays.
• Be part of a team where your opinion matters contributing to innovative creations.

Selection process

• Initial call with HR: learn more about VEGA Chargers and introduce yourself.
• Meeting with Jose (CPO).
• Solve some basic questions; dont worry about making mistakes we value problemsolving skills over memorization.
• Job Offer.