Role: Delivery Lead CX/Conversational AI (1420 Years exp Required)
Location: Remote (Monthly once Travel required to Dallas TX/ Miami FL)
Job Description
- Effective leadership and influencing skills in the application of Conversational AI
- Working experience in applying NLP/NLU techniques in VAs including understanding of common NLP techniques such as text classification tokenization part of speech tagging text mining named entity recognition.
- Expert in handling / developing Java projects in SME Level.
- Experience with the lifecycle of VAs / chatbots / voicebots and understanding of conversation and userdesign and VA dialog flows.
- Strong organizational and communication skills including background in designing and crafting customer facing communications.
- Excellent eye for detail/understanding of each step of the conversation design process.
- Analytical skills experience in solving business problems leveraging data.
- Ability to challenge current processes in efforts to continuously improve the customer experience.
- Possess the flexibility to work both independently and in a sophisticated team setting.
- Ability to manage multiple priorities as well as demanding timeframes and deadlines.
- Familiarity with Messaging & Chat as well as Social Media experiences and management platforms Proficiency in MS Office 365 incl Teams and SharePoint
- Exposure to software development in an Agile environment
- Experience with IBM Watson and/or Google Dialog flow
- Experience with AI speech recognition technologies
- Knowledge of language translations or translation tools
- Familiarity with automotive industry trends and technology innovations
- Understanding of website/mobile app development and content management system