Technical Customer Support Representative

Antelopes suite of products streamlines all the operations and reporting of your business making complicated and timeconsuming operations a thing of the past. With Antelopes CRM Tracking and VOIP combined into one smart interface giving you instant access to all the information you need to maximize your ROI.

Tasks

We are looking for a talented and ambitious individual to join our Technical Customer Support team and be the first point of contact for the customers queries and technical issues.

Requirements

• High level of proficiency in the English language is a must
• 1 years experience in customer support with online B2B companies
• Strong communication skills
• Excellent computer skills; savvy with new CRM programs and MS Office (Excel)
• Excellent attention to detail; accurate and efficient with data entry
• Devoted to give excellent customer care
• Ability and eagerness to learn new systems tools and processes
• Customer Support soft skills
• Prior experience working at a help desk and basic IT knowledge
• 1 year experience working with Freshdesk/Zendesk ticketing system
• Nice to have: 1 year of experience working with API (Postman) MySQL queries

Duties:

• Monitor research and resolve Technical issues in a timely manner while efficiently responding to requests via ticketing system Skype email Slack and phone
• Dispatch and coordinate with the companys relevant departments to properly and effectively assist clients
• Gather the customers information and determine the technical issue by analyzing the symptoms and figuring out the underlying problem while transferring comprehensive and intuitive steps to reproduce to the various support Tiers
• Keep up to date with our evolving technology and be proactive in resolving issues
• Take initiative in improving the team improving the customer experience and your skill set

Benefits

• Medical Insurance
• Parking
• Lunch and daily snacks
• Dynamic environment with opportunity for career development
• Great office location by the sea!

Join our dynamic team at Antelope Systems and play a key role in providing topnotch technical support to our valued customers. Apply now and be part of our success story!