Customer Experience Specialist
Posted on :
04-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
4-5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-03-2024
Job Description
This is a remote position.
About the Client:
An expert dental network behind your smile.
Byte® connects you to a network of dentists and orthodontists across the United States. Each treatment plan is reviewed and approved by your statelicensed doctor to help ensure you re a great candidate for clear aligners before you start your journey.
Job Summary:
As a Customer Experience Specialist your mission will be to commit to the practice of delivering awesomeness and making people smile. You will help customers through their smile journey so its important to know our product inside and out and be able to answer questions about clear aligners orthodontics and how we can help align their teeth (and of course the reasons why in some cases we can t).
Responsibilities:
- Must be comfortable communicating via chat email text and phone.
- You are solutionsoriented successdriven approachable and compassionate.
- You are calm under pressure. You think on your feet and when things change you know how to roll with the punches.
- You are a strategic problem solver who stays focused. You operate with a high sense of urgency.
- You communicate effectively. You are persuasive and an expert at navigating difficult conversations.
- You are motivated resilient and take ownership. You have a calculated approach and practice critical thinking. You never point fingers.
- Required to perform other duties as requested directed or assigned.
Requirements
- 3 years of customer care or customer service experience. Healthcare experience is a plus but not required.
- Understanding of ticketing systems and support channels including voice email chat text and messenger required.
- Familiarity with Five9 and Salesforce gets bonus points.
- Exceptional communication and interpersonal skills and a dedication to putting the team first
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from 12AM9AM
- Must be amenable to reporting to our Makati and BGC office as required
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
3+ years of customer care or customer service experience. Healthcare experience is a plus, but not required. Understanding of ticketing systems and support channels including voice, email, chat, text, and messenger required. Familiarity with Five9 and Salesforce gets bonus points. Exceptional communication and interpersonal skills and a dedication to putting the team first Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 12AM-9AM Must be amenable to reporting to our Makati and BGC office as required
Employment Type
Full Time
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