We’re looking for an experienced and dynamic Portuguese Travel Consultant to join our thriving tour operator business specifically our Portuguese Sales Team.
As the Portuguese Travel Consultant for our tour operator business you will be at the forefront of shaping our travel offerings through determining clients' needs and suggesting suitable travel itineraries. Your ability to organise travel from beginning to end including flights accommodation and other services will directly impact our competitiveness profitability and the overall quality of the travel experiences we provide.
Your multifaceted expertise in operations client experience supplier engagements and communication and reporting ensures a holistic approach to manage top client experience and drive business success. By supplying travellers with pertinent information and useful travel/holiday materials you play a pivotal role in maintaining efficiency and consistency throughout the client’s journey. Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.
As a Portuguese Travel Consultant your responsibilities will include but will not be limited to:
Acting as the first (and best!) point of contact for international clientele interested in booking tailormade holidays and safaris on the continent
Wowing existing and potential clients with firsthand knowledge of African properties and destinations
Preparing attractive quotations and itineraries that complement individual client expectations and budgets
Effectively actioning the travel booking process at all levels (including booking hotel rooms car rentals lodges etc. as per customer confirmation)
Collecting client payments kaching! and approving supplier invoices for payment
Providing customer support before during and after travel ensuring client retention
Meeting and exceeding monthly and quarterly sales targets set by company Sales Managers
Managing below metrics as part of performance review
Enquiries
Bookings
E2B
Revenue
GP
GP%
Work directly with Sales Managers to resolve client travel issues
Customer servicerelated responsibilities from client
Ensure that all Trustpilot links are reviewed prior to CX Team sending out to clients
Send all escalations for Sales Support to direct line manager
Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
Work with our rates team to resolve ratesrelated tasks
Log all required tickets relating to rates and product and communicate effectively with support areas
Communication with Sales Support areas Including but not limited to
Flights
Finance
Kaptio Team
Marketing
Requirements
A National Senior Certificate/Matric
23 years minimum experience within the tour operator environment
Fluent in speaking and writing in the Portuguese language
The ability to craft tailormade experiences based on the clients' needs and specific requirements from the Portuguese market.
Destination knowledge in Southern Africa East Africa Indian Ocean islands
Proficient in Google Suite
Working experience of tour operating software (ex. Globetrack Kaptio Tourplan etc.)
The ability to influence clients
Great communication skills
Understanding of the market's trends and needs
High level of client centricity
Not essential but advantageous:
Diploma/Degree in tourism We are an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.
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