Helpdesk VIP Engineer - FrenchEnglish - European Institution - Strasbourg
Posted on :
28-02-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-02-2024
Job Description
For an international institution based in Strasbourg France we are urgently looking for a Helpdesk VIP Engineer who is fluent in French and English.
This role is open for European candidates. Workpermit is required. This position is open for contractors who would like to commit longterm.
Tasks and Responsabilities:
Single Point of Contact for endusers (VIP);
Receiving calls and emails firstline customer liaison;
Recording incidents and requests in the Service Management Tool;
Logging all relevant incidents/service request details allocating categorization and prioritization codes;
Making an initial assessment and diagnose of incidents and service requests and attempting to resolve them;
Escalating incidents or services requests that can not resolve/fulfil to other support agents in the same support group or to different support groups;
Record and update information in knowledge database;
Monitoring progress of incident resolution relative to the appropriate SLA;
Keeping customers informed on incident status and progress;
Managing the incident lifecycle including closure and verification;
Closing incidents and confirmation with the customer;
Profile:
3 year of relevant professional experience as Helpdesk Engineer;
Fluency in both English and French mandatory both written and oral;
ITIL V4 Foundation certification would be an asset;
You have already IT skills (Windows AD MS Office);
Interested:
Please send your resume to .
Job ID: ZR680
Employment Type
Full Time
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