Senior Applications Analyst

• Support major business functions and provide detailed and in-depth specialized IT technical expertise to
maintain applications support environment and to check that all requests for support are dealt with according to
agreed procedures.
• Investigate operational issues, problems, and requests for support, in coordination with colleagues and other
stakeholders, seeking effective solutions. Analyzes underlying issues and their root causes and identifies
available options for resolution.
• Responds to requests for support by means of making system modifications, developing workarounds,
manipulating data, reconfiguring systems, changing operating procedures, training users, producing
documentation, or escalating requests to development team or software suppliers.
• Monitors progress of requests for support and ensures users and other stakeholders are kept informed. Takes
corrective action to avoid or minimize delays.
• Performs moderately complex software modifications independently or works with colleagues on larger or more
complex software, specifies user interfaces, including inputs, reports, validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures.
• Carries out routine configuration, installation and reconfiguration of Business Applications, Database
Management Systems, and related Tools & Technologies.
• Coordinates with colleagues and other stakeholders to specify data, data objects and information flows that
align with the needs of the business.
• Defines, documents, and executes medium-scale projects, actively participating in all phases of the project.
Identifies, assesses, and manages risks and issues which might impact on the success of the project.
• Prepares and maintains realistic project schedules (showing tasks and dependencies) and quality plans and
tracks all activities against them, providing regular and accurate reports as appropriate.
• Ensures compliance with information security policies and standards. Assesses configurations and security
procedures for adherence to legal and regulatory requirements.
• Ensures all work is carried out and documented in accordance with required standards, policies and procedures.