Forrest LodgeCamp Manager - Leisure Travel
Forrest LodgeCamp Manager - Leisure Travel
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Job Description
KEY OUTPUTS
- Prepare welcome and departure notes for guests
- Check guests in during the day and manage dietaries children or any other special requests
- Implement and follow the BOPs
- Host guests during the day meet them back from drive and assist with any request they have
- Ensure that all products that come into contact with the guest are consistently of the correct standard
- Check set ups for breakfast lunch and dinner
- Room check’s for new arrivals
- Implement and run with guest delight ensuring every guest experiences a guest delight during their stay
- Make sure the main area is always tidy and styled to the BOPs
- Host guests at meal times and check smooth running of service from the kitchen and waiters
- Work closely with waiters and HODs to maintain a high service standard
- Assist in any other departments as and when required
- Host children’s activities at the lodge
- Provide superior service and quality to guests
- Must enjoy working with children and be creative when planning fun children’s activities
- You may be asked to assist in other areas of the lodge from time to time
SKILLS REQUIRED
• Communication skills with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional courteous hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest have good integrity proactive and driven person who has career ambitions
KNOWLEDGE REQUIRED
- Hospitality
- Environment
- The surrounding communities
- The country
- Company Knowledge (as well as Africa Foundation)
- Valid unendorsed SA driver’s license essential
PREVIOUS WORK EXPERIENCE REQUIRED
- Experience in the service industry especially in dealing with guests and staff
- Previous camp manager experience and advantage
- Previous experience in working with children an advantage
This is a permanent livein position based at the lodge.
Transport to/from leave cycles is the successful candidate’s own responsibility.
Employment Type
Full Time
Company Industry
Key Skills
- FMCG Sales
- Gas Turbine
- Client Services
- Accident Investigation
- Archicad
