Market Specialist Customer Operations - Part Time

Job Title: Market Specialist (Customer Operations) Part Time

Function: Customer Operations Supply Chain

Location:Whyte and Mackay St Vincent Plaza 319 St Vincent Street Glasgow G2 5RG

Contract: Permanent / Part Time 19.5 hours per week Monday to Tuesday 08:3017:00 Wednesday 08:3013:00 (specific days and hours areopen to discussion). Hybrid 1 day in office.

Date vacancy will close: Friday 8th March 2024.Where we receive high numbers of applications wemay close vacancies early. If you think this is the right opportunity for you please dont delay in applying!

Who we are:
Born in Glasgow made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multiawardwinning global whisky brands led by The Dalmore Fettercairn Jura and Tamnavulin. Our mission is to be a driving force in whisky renowned for building brands that standout. Enabled by our brilliantcommunity of 700 colleagues reaching across 16 countries and counting. Were led by our values continuing to grow and invest and looking for great talent to join our brilliant community. Ready to hear more

What the opportunity looks like:

The Market Specialist role is an operational customer servicerole responsible for ensuring that all aspects of customer orders are processed in a timely and accurate manner. Through your organisational and relationship building skills you will deliver excellent customer service and engage effectively with both internal stakeholders and customer whilst embodying our company values.

To accomplish this you will be enthusiastic adaptable and customer focused with excellent communication skills to drive and deliver excellent customer service in a fast paced changing environment. You will be comfortable to challenge the status quo look for improvement opportunities and be driven to deliver excellence in this critical operational role through a valueadded approach to customer service.

• Act as the central point of contact for a set of allocated accounts.
• Monitoring of orders from account set up and point of order receipt until postdelivery ensuring all required elements are in place to facilitate dispatch.
• Completion of appropriate documentation in line with country and HMRC legislative requirements.
• Liaise with internal functions across the Supply Chain including Production Warehousing and Demand Planning as required with respect to availability of orders for production / dispatch.
• Build strong relationships with customers through excellent communication ensuring all aspects of order fulfilment are supported.

Skills and experience that will help you be a success:

For this role were looking for:

• Previous experience within a Customer Operations / Customer Service role preferably within manufacturing or supply chain environment.
• A strong track record of providing a high level of customer service and administration consistently delivering accurate and professional levels of support to the wider business.
• Working knowledge and understanding of Microsoft Office applications including Excel PowerPoint Word Outlook to an intermediate level.

We believe that everyone has the potential for growth in our roles! You may feel you donttick every box for this rolebut if you believe you have relevant experiences that could help you succeed wed much rather you apply rather than rule yourself out based on any selflimiting beliefs!

Why join us:

We offer a prorated competitive salary bonus package life assurance competitive pension excellent product allowance 35 days annual leave plus enhanced family friendly policies.

Come and Join the Whyte and Mackay Community.

Our application process:

If you like what youve read and want to explore this opportunity further please apply before the closing date listed at the top of the advert.

Our team read each and every application therefore youll hear back from us in due course.

Should you requireany adjustments to our recruitment process to help you be at your best then please contact us at and well do what we can to support.