Participation in architecture initiatives build roadmaps for continuous modernization of Enterprise Application platforms
Implement infrastructure solutions per reference architecture contractual and security requirements.
Ensure that all Infrastructure issues delays or client concerns are resolved on a timely basis or escalated to upper management.
Act as SME between IT Service Provider and Application / Business units
Standard Operating Procedures for daily interaction with IT implementation partners
Participate during Incident resolution and RCA
Subject matter expert for applications business functions and active liasoning resource between the business community including communications planning and execution
Maintain individual expertise by staying abreast of industry trends reviewing industry publications emerging trends and compliance
Help create and maintain disaster recovery processes and technology
Review/modernize/modify configuration installation maintenance and backup processes for data protection
Specific Requirements
10 years of overall IT / technical services experience with Bachelors degree in Computer Science or related field of Information Technology
Platform and infrastructure architecture experience Cloud Hybrid and Private hosting
Excellent understanding of ITIL processes IT systems infrastructure and best practices.
Project management experience in an infrastructure oriented environment
Capable of working in a growth oriented environment with ability to manage and prioritize multiple concurrent requests projects and responsibilities
Proven track record of leveraging vendor and consultant expertise for IT project delivery and support
Strong analytical problem solving and judgement skills
Leadership and Customer facing skills
Excellent Verbal and Written Communication skills
Fundamental understanding of the following technology areas:
Compute and Networking (LAN WAN WLAN)
Storage (SAN) and Backup
Virtualization (Server and Storage) Public Hybrid and Private clouds
Web Technology (Web Servers Application Servers Load Balancers)
Security technology and processes e.g. firewalls intrusion prevention compliance monitoring vulnerability management
Business Continuity and Disaster Recovery Planning
Capacity Planning
High Availability
Well versed with Infrastructure financials operations
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