5 | years | Strong ITSM Remedy Ticketing System Experience. |
5 | years | Strong Database query languages (SQL PL/SQL) experience. |
5 | years | Experience with CLASS CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application. |
5 | years | Effectively communicate with nontechnical audiences to understand business needs and explain complex systems and technical topics clearly and concisely. |
5 | years | Skilled in performing tier 2/3 support |
Desirables
5 | years | Strong verbal and written skills in communicating with peers and different levels of users. |
5 | years | Skilled in documenting processes. |
5 | years | Strong skills in assisting with unit testing. |
4 | years | Skilled in performing remote support through diagnostic techniques and pertinent information gathering. |
2 | years | Experience working on projects utilizing agile project management methodologies. |
2 | years | Experience with Health and Human Services or Child Care Licensing. |
2 | years | Knowledge of Jira Service Management. |