Employment Advisor - Warrington

Title: Employment Advisor
Location: Warrington (Office-based)
Salary: 26,500 - 29,545
Job Type: Permanent, Full time, 37 hours.

Position Overview:
We are currently recruiting for an exciting opportunity with one of the UK & Irelands largest employee-owned public services provider who specialise in services within skills, education, employability, health, criminal justice and social care sectors. The successful candidate will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals.

If you have excellent customer service skills, are target driven and would like to utilise your skills to empower lives and improve communities, this could be the role for you.

Key Responsibilities:
* Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
* Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
* Deliver a positive experience to new customers, ensuring they engage with you and the programme.
* Achieve the Customer Service Standards required on the programme
* Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer's personal circumstances, ambitions and goals.
* Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to internal self-employment specialist that can further support customers in respect to self-employment.
* Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
* Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
* Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies.
* Ensure all relevant evidence requirements are met to verify job starts.
* Fully understand the local labour market, to source suitable job opportunities.
* Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc.
* Market specific customers to employers.
* Identify the specific recruitment needs of employers and undertake tailored pre-screens and group assessments.
* Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers
* Maintain hard copy and system-held customer records to the required compliance and quality standards.
* Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.
* Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
* Ensures best practice is adhered to and championed
* Is prepared to work flexibly to meet the needs of the project, including any necessary travel and overnight stays and working in outreach locations as needed
* Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
* To handle personal data in accordance with the organisation's data protection policy.
* Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
* Adhere to the company's policies and procedures always, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT.
* To undertake any other duties, as required, appropriate to the post.

About you:
Essential
* Good working knowledge of the local labour market in the specified geographical locations
* IT literate in using a range of Microsoft Office programmes including 365 & modern digital technologies (Microsoft Teams, Skype for Business)
* Experience of working in a target driven environment
* Experience delivering services to meet contractual and quality standards
* GCSE or equivalent in English and Maths at Grade C or above.
* Basic knowledge of self-employment
Desirable
* Knowledge of the employability industry
* Knowledge of the recruitment industry
* Experience of providing 'Information, Advice & Guidance'
* Full driving license to enable travel across specified geographical area, when required

Benefits:
* 25 days annual leave + Bank Holidays
* Option to buy additional holidays
* Birthday off
* 2 Volunteer Days
* Annual Salary Review
* Company Pension Scheme (5%)
* Employer Paid Healthcare Cash Plan
* Access to retail discounts; Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
* Refer a Friend Scheme

Additional Information:
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. The organisation will support the recruitment of ex- offenders and will not discriminate in any way. Further information available.
Travel expenses will be paid from base location of the Warrington office.