Clinical Field Service Engineer

The Closing Date for Applications is Friday 23rd February 2024

Purpose of Role:

This role will be a Field based Service engineer providing technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across Ireland.

Principal Duties and Responsibilities:

• Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical and Medical equipment including (Surgical and Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, theatre Lights, Urodynamics equipment etc.
• Ability to prioritise jobs and respond quickly to customer issues in order to get the customer operational with minimal downtime.
• Ability to troubleshoot and diagnose root cause of problems to ensure correct repair, reducing cost and downtime.
• Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures.
• Ensure all test equipment used is within calibration.
• Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.
• Completion of relevant paperwork to ISO standards for traceability and invoicing.
• Dealing with suppliers and third-party companies as required.
• Maintaining parts stock to sufficient levels.
• Responding to customer queries and questions and escalating issues or potential leads to the Sales team.
• Customer focused with the ability to support the sales force for demonstrations and trade shows.
• Supplying device care and maintenance guidelines and training to current and new customers.
• Working with Logistics Department to move devices as required for installations and demonstrations.
• Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve engineer equipment trained status.

Role Requirements:

• A background in Biomedical/Electronics/Electrical/Mechanical engineering with experience of working in a field role is preferable, not essential. (Having worked in similar role would be a distinct advantage).
• Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical Engineering is preferable.
• A good problem solver for fault diagnosis and resolution for both hardware and software (mostly windows based) issues. Fast learner, with the ability to think independently and creatively.
• This is a busy role and will require an individual who can be flexible, multi-task and prioritise with the ability to work under pressure.
• Excellent organisational and communication skills are also essential.
• Highly motivated and able to work independently under own initiative as well as part of a team.
• Knowledge and interest in the healthcare industry.
• Excellent computer skills, good working knowledge of Microsoft Office Suite.
• Dynamism and flexibility are essential.
• Competent in performing and completing tasks.
• Ability to work well and stay calm under pressure and good disposition.

Tekno Surgical

Established in 1996 and based in Dublin, Tekno Surgical is a leading provider of Orthopaedic implants in Ireland. Tekno Surgical also has an extensive portfolio covering a wide range of specialties from Maxillofacial, ENT, Surgical Power Tools, Neuro, Interventional Pain, Biologics, Robotics, Navigation, Theatre Disposables, Microscopes, Endoscopy, Surgical Instruments, Electro Surgical, Hospital Furniture, Plastics & Aesthetics and Theatre Installs. Tekno's customer base includes all Public & Private Hospitals in Ireland. Revenue is c. 75M p.a. and growing.

Tekno Surgical's mission is to provide best-in-class service across all its specialities ensuring its customers receive a level of service that not only meets but exceeds their expectations. With over 140 employees, the team comprises Clinical Sales, Technical Support Services, Customer Care, Warehouse, Procurement, Logistics, Loan Kits, Marketing, Quality Compliance & Sustainability, Clinical Training and Projects, enabling Tekno to fully represent global leading manufacturers within the Irish market. Business website:

Tekno Surgical is a business within the Medtech Division of Uniphar Group.

Tekno Surgical is an equal opportunities employer.