Job Title: Project Coordinator/SpecialistIII / Launch Specialist (5184)
Location: Greater Washington DC (Remote)
Duration: 03 Months (high chances of possible extension)
Note: Position with heavy travel involved Working hours: 8am 5 pm EST
Description:
End date will be on a rolling quarterly basis and ideally renewing continuously if its the right fit About the Team Bbot is on a mission to make operating a hospitality business a whole lot easier. Our innovative platform has all the tools merchants need all in one place reliable online ordering reporting & analytics targeted marketing and more. We know that every restaurant is unique so we built our software to be as flexible as you need. Bbot powers the Friday night dinner rush the weekend brunch reservations and everything in between. About the Role Bbot powered by DoorDash is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform as well as the efficiency of their onboarding. Youll work crossfunctionally between our sales account management operations product and analytics teams to build a delightful experience for our merchants. You will report to the Senior Manager Product Ops Bbot within our Platform Operations organization. This position is partially remote work from home and partially travelbased as you will be regularly traveling to merchant sites around the country.
Youre excited about this opportunity because you will
Create and execute plans for merchant onboarding strategy building a seamless onboarding experience that delights merchants Implement programs across process product and people to move the numbers Be a Bbot product expert with a high level of proficiency in all associated integrations Create merchant training materials to encourage staff understanding and adoption Perform quality assurance testing to ensure full functionality of ordering site prior to launch Train merchant staff on effectively using the Bbot platform Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue Be able to achieve immediate results and adapt in an evolving work environment Look for ways to improve and want to shape the direction of the company
Were excited about you because
- Bachelors degree or equivalent work experience 45 years of work experience in account management systems implementation customer support or hospitality
- Able to complete tasks accurately effectively and on time with superb attention to detail
- Ability to lift up to 50 lbs for POS system transport
- Experience working successfully cross functionally with individual contributors
- Excellent external and internal customer support skills
- Driven/led a successful (measured by adoption) business opportunity developed process improvements and enabled stakeholders on process changes.
- Experience working successfully cross functionally with other departments