Customer Support Training Specialist

Who We Are And What We Do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel's success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

Job mission

Elevate the performance and knowledge of CX Teams through effective training programs.

Duties And Responsibilities

• Conduct live training sessions for L1 & L2 Support new hires and track their performance during onboarding (attendance, participation, task completions, etc.).
• Create, develop and implement comprehensive training programs for roles within the CX organization, encompassing product knowledge, service procedures, soft skills, and company policies.
• Create engaging and interactive training materials, including presentations, manuals, videos, and e-learning modules, tailored to different learning styles and levels of expertise in collaboration with Instructional Designers.
• Collaborate closely with cross-functional teams to address knowledge gaps, assess training needs and identify areas for improvement in customer support performance.
• Keep training content up-to-date with the latest product updates, service enhancements, and industry best practices.
• Monitor customer support performance metrics to make data-driven decisions for training initiatives to improve performance both for new hires and tenured agents.