Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customers objectives for the work effort. Guide with planning and prioritization of business supportrelated activities.
Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
Guide both technical and customer departments in the development of the systems that support the business solution.
Facilitate the transfer of knowledge about the direction of the business units to others who support them.
Ensure the accurate deployment of solutions through review of problem logs assisting with test plans and test matrices and other analysis activities.
Provide input on the business direction for system changes.
Validate the business need for solutions to business problems and process improvements.
Assist in the development and documentation of training materials. Mentor or train less experienced staff.
Required Skills and Abilities:
Demonstrated understanding of concepts of the supported business unit.
Basic knowledge of standard industry practices. Demonstrated knowledge of procedures for the business unit.
Able to communicate effectively with technical and nontechnical audiences including the ability to express complex technical and business concepts to all management levels peers and the business units.
Strong teamwork and interpersonal skills.
Understands how IT affects an organization and is able to link it to business processes.
Excellent analytical skills. Good conceptual skills. Able to read and comment on test plans and test matrices project plans and scope and design documents.
Preferred Skills and Abilities:
Conceptual understanding of project management techniques. Able to influence and negotiate solutions to business problems.
Preferred Software and Other Tools: Visio MS Project or similar software data mining using DB2 SQL and/or other tools.