Client Partner AVP

Position Title: Client Partner (AVP)

Job Description Summary:

Client Partner with 9 years of insurance customer management experience

Organizational Unit: Business Development

Location: Australia

JOB RESPONSIBILITIES

Client Management and Financials

Communicate with clients to understand their needs and evangelize Xceedance
Grow Xceedances business by pitching its offerings to existing and prospect clients
Build relationships with clients based on trust and respect
Participate at Insurance events and spread the word for Xceedance
Function as a client advocate within Xceedance
Be single point of contact for client escalation for Xceedance deliverables
Use knowledge of the market and competitors to identify amplify and position Xceedance differentiators to drive positive expansion outcomes
Support internal teams in keeping client contracts (SOW and MSA) current
Assist in any billing and invoice payment issues between client and Xceedance
Proactively flag any potential delays in invoicing and follow up with client finance for any issues
Manage accounts budgets and profitability
Adhere to the strategic business development framework as set by the organization and which is part of an integrated processes including use of the Companys sales tools and templates to manage prospects through various sales stages from initial engagement to ongoing planning execution control and close of opportunities as required including the use of Salesforce

Service Delivery

Coordinate engagement governance sessions with client and Xceedance delivery teams
Coordinate Voice of customer / NPS surveys and action plans
Facilitate any billing and invoice payment issues between client and Xceedance. Proactively flag any potential delays in invoicing and follow up with finance for any issues.
Schedule and coordinate governance sessions
Be single point of contact for client escalation

What are we looking out for

9 years of experience in leading large insurance delivery teams and client relationship management
Should have managed large budget engagements and revenue responsibility
Detailed practical understanding of insurance functions and how can Xceedance offerings alleviate their pains/challenges
Established connections within insurer/reinsurer/broker/underwriting agency markets and at decision making levels of insurance organizations
Strong written and verbal communication skills with abilities and experience to close deals
Ability to travel at least 15% of the time with occasional international trips
Ability to work in a globally distributed environment with customers based in different international regions
Comes with an entrepreneurial and agile mindset. Should possess excellent articulation and storytelling skills.
A collaborator storyteller entrepreneur and plays on emotional intelligence
Embraces change as opportunity to improve