Perform regular and systematic audits of automotive service centers, workshops, and technicians to evaluate their compliance with industry standards, manufacturer guidelines, and company policies.
Assess the quality of service provided by automotive technicians, ensuring that repairs and maintenance are performed accurately and efficiently, and that customer service standards are met.
Ensure that automotive service centers adhere to relevant regulations, manufacturer guidelines, company policies, safety standards, environmental policies, and legal requirements.
Maintain detailed audit records and prepare comprehensive reports summarizing findings, highlighting areas of non-compliance, and recommending corrective actions.
Identify opportunities for process improvement and efficiency enhancement within automotive service operations, fostering continuous improvement in service quality.
Stay up-to-date with the latest automotive technologies, tools, and diagnostic equipment to ensure that service centers are equipped with the necessary resources for efficient and accurate repairs.
Analyze customer feedback and complaints related to automotive service quality and evaluate how service centers effectively addresses these issues and improve customer satisfaction.
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