Customer Care Specialist for New FYZICAL Therapy Balance Center
Customer Care Specialist for New FYZICAL Therapy Balance Center
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FYZICAL Therapy & Balance Centers Hillsborough is seeking Customer Care Specialists to join our team in both Full & PartTime roles. The Care Specialist works closely with our clinical team coordinating patient care and providing a seamless experience for new and existing clientele. This role requires exceptional critical thinking skills attention to detail and a sincere desire to help our patients achieve a better quality of life. Excellent customer service both in person and over the phone and a welcoming personality are essential for success! FYZICAL is committed to creating a positive and supportive work environment and we believe that extraordinary customer care starts with taking care of our staff. As the first point of contact the Customer Care Specialist creates the standard of patient communication and care and is vital to the success of our organization.
If you want to work with a company whose core values include communication continuous learning and a culture of collaboration please apply today for immediate consideration.
Primary Responsibilities Include:
- Greet everyone who enters the premises with care and compassion
- Check customers in following clinic procedures
- Utilize WebPt software to schedule patients verify benefits and receive or send patient information
- Answer telephone; respond or direct caller as needed
- Contact patients when required
- Record when appointments have been canceled and note reason
- Retrieve mail sort and distribute as needed
- Complete items and fill out daily CCS checklist
- Assist with maintaining the facility by cleaning tidying up etc. as required
- Other duties as assigned
Requirements
Successful Candidates Must Have:
- High school diploma or equivalent
- Must be at least 18 years of age
- MUST love meeting and talking with people and developing lasting relationships
- Must exhibit excellent time management organization and communication skills
- Proficiency in Microsoft Office products
- Ability to handle multiple tasks at once
- Ability to work efficiently & effectively in an autonomous environment
- Must be selfmotivated with a willingness to learn and help coworkers when necessary
- Positive and empathetic attitude and willingness to help patients in pain
- Team player who can work in harmony with others
Benefits
What we Offer:
- Benefits package including medical dental and 401K
- 2 weeks PTO
- Opportunities for professional development and leadership
- Bonus opportunities
- A company that cares about your personal and professional wellbeing
Successful Candidates Must Have: High school diploma or equivalent Must be at least 18 years of age MUST love meeting and talking with people and developing lasting relationships Must exhibit excellent time management, organization, and communication skills Proficiency in Microsoft Office products Ability to handle multiple tasks at once Ability to work efficiently & effectively in an autonomous environment Must be self-motivated with a willingness to learn and help coworkers when necessary Positive and empathetic attitude and willingness to help patients in pain Team player who can work in harmony with others
Employment Type
Full Time
