Best Western Ponderosa Lodge Hiring Housekeeping Supervisor

At the Best Western Ponderosa Lodge we re fortunate to live and work in one of the most picturesque areas of Central Oregon. Our property accommodates both business and leisure travelers and we are a destination hotel that has served many of the same customers for years. We also have staff members who have been with us for over a decade because we treat our employees with respect dignity and transparency. We are committed to building and maintaining a staff whose talents can be showcased and whose knowledge of Sisters OR and the surrounding areas can be shared with our guests.

Best Western Ponderosa Lodge is searching for a Housekeeping Supervisor to join our team. Reporting to the General Manager our Housekeeping Supervisor is responsible for inspecting and maintaining the cleanliness standards and physical condition of hotel guest rooms meeting rooms and public areas. This role is crucial to the success of the hotel as the image we present to our guests and the community is one of a necessary institution in the Sisters area. We re looking for a Supervisor who wants longevity in their career and a sense of pride and purpose at the end of each workday. This position is ideal for someone with hospitality experience seeking professional growth.

If you are an experienced Housekeeping Supervisor eager to advance your career this is the perfect opportunity for you. Please apply today for immediate consideration.

Job Responsibilities:

• Creates a service environment focused on the guest with a passion for high standards in cleanliness.
  
• Responds promptly to customer needs
  
• Hires trains and evaluates department personnel including proper documentation is completed and turned over to management in a timely fashion
  
• Directs all activities of the housekeeping and laundry departments in furnishing daily service to guest rooms and public areas. Schedules duties such as heavy (deep) cleaning mattress rotations etc
  
• Prepares work schedules for staff based on projected occupancy
  
• Provides guest room status reports to Front Desk and General Manager
  
• Inspects premises guest rooms linen rooms and public areas to ensure employees maintain the property s superior standards of housekeeping.
  
• Communicates all maintenance and repair needs to appropriate individuals
  
• Attends all property inspections scheduled by the corporate office
  
• Attends all Housekeeping training sessions
  
• Maintains an inventory of guest and housekeeping supplies and linen ordering replacement of supplies and equipment as needed.
  
• Ensures good safety practices of employees and guests throughout the hotel assisting in the maintenance of proper emergency and security procedures
  
• Must be punctual and dependable with regular attendance
  
• Ensures all housekeeping equipment is ready for start of shift
  
• Ensures employees take scheduled breaks within all federal/state labor laws
  
• Maintains the laundry housekeeping and storage areas in a clean safe and presentable condition including without limitation wiping down machines and counter counters and dusting and sweeping
  
• Identifies and resolves problems promptly and develops alternative solutions
  
• Coordinates staff training including MSDS OSHA and safety policies
  
• Ensures maintenance has been completed on housekeeping/laundry equipment as needed
  
• Maintains lost and found
  
• Maintains absence records on department personnel including updating timecards and spreadsheets
  
• Verifies timecards are correct and turned over to management in a timely fashion
  
• Maintains a friendly cheerful and courteous demeanor always
  
• Maintains customers privacy
  
• Maintains a high level of professional appearance and demeanor
  
• Treats all coworkers with respect
  
• Adheres to all hotel policies and procedures as outlined by hotel standards and Federal State and Local laws including OSHA regulations
  
• Performs housekeeping and laundry attendant duties when required
  
• Performs other duties as assigned
  

• Eighteen years of age or older
  
• High school diploma or equivalent
  
• Three years prior hotel housekeeping experience supervisory experience desired
  
• Two years of Housekeeping Supervisor experience required
  
• Basic accounting purchasing and inventory skills
  
• Prior customer service experience preferred
  
• Computer skills such as typing and navigating property management software required
  
• Basic knowledge of general cleaning principles use of cleaning products and operation of standard cleaning equipment
  
• Knowledge of surrounding areas and local events
  

What We Offer:

• Best Western Rewards and Hotel Discounts
  
• Employersponsored Medical Dental and Vision benefits
  
• Paid time off
  
• Free breakfast on workdays