Front Desk Agent

Reporting to the Director of Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following: • Consistently offer professional, friendly and engaging service. • Greet, check in and settle guest accounts while ensuring all service standards are followed • Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float • Handle guest requests, questions and concerns effectively and promptly • Promote a professional team environment • Follow department policies, procedures and service standards • Performs any and all other tasks assigned by management • Upholds the highest standard of internal and external customer service at all times Qualifications Qualifications: • Proficient in the English Language (verbal & written), second language is an asset • Previous experience and knowledge of Property Manager is an asset • Required knowledge of Windows' Office Suite • Must be able to handle multiple tasks in a dynamic, fast-paced environment • Ability to focus attention on guest needs, remaining calm and courteous at all times. • Strong interpersonal and problem solving abilities • Able to stand for long periods, at least 8 hours per shift • Must be able to lift up to 50 pounds