Specialist Voice and Cloud Communications Engineer Mandarin

The responsibilities for the role:

• Be a part of the Voice & CloudCom Solutions value stream assure second line support for all BICS Voice & CloudCom products and for all voice& CloudCom platforms.
• Followup Network Availability/Quality and perform proactive and reactive maintenance actions.
• Suggest improvements in the proactive tasks & processes.
• Work with L1 /customer care team in order to find solutions for problems reported by our customers.
• Work with our vendors and suppliers to report problems follow up resolution and implementation in BICS network.
• Take part in a GS1 guard duty service and planned tasks qualifications.
• In depth understanding of network switching and routing as related to a Unified Communications and Voice over IP network
• Working knowledge on SIPtrunking implementations
• Strong technical knowledge in the following protocols: SIP ENUM INAP and HTTP
• Knowledge of Unified Communications and Voice over IP in secure computing environments (designing secure APIs SSL/TLSUnix/Linux
• Good analytical skills and ability to use tools like Wireshark Splunk and other means for analytic root cause analysis.

Qualifications / Skills needed:

• Masters degree in Electronics Computer Sciences IT ICT Telecommunications
• 5 years experience in telecom mainly in voice switching (Mobile telecom operators or international carriers)
• Strong knowledge and experience in Telecom technologies and ITU/ETSI telecom standards/protocols (SS7/ISUP VoIP/SIP RTP MGCP)
• Some practical experience with NGN platforms (Sonus or Dialogic operational experience is an advantage)
• Knowledge of SBCs like Ribbon SBC Metaswitch SBC is an advantage
• Good knowledge about of Transmission world and the equipment used.
• Knowledge of signaling protocol monitoring tools protocol analyzer trace analysis
• Fluent inEnglish and Mandarinproficiency in written and spoken English and Mandarin good communication skills.
• Excellent team player skills and flexibility: ability to coordinate work with colleagues and apply rules and procedures depending on the situation
• Strong customeroriented competency: focusing on Customer demands.
• Willing to travel 23 times per year to Brussels.
• Experience in the (international) Wholesale Telecom Business.
• Working knowledge on Metaswitch Perimeta SBC Ribbon SBC (SBC5K and SWe) and Softswitch NetNumber TITAN
• Working knowledge on LRF (Location Retrieval Function) implementations for emergency call handling
• Working knowledge on FreeSWITCH application server
• Experience with multiplatform unified communications collaboration cloud telephony service Knowledge on API technologies
• Knowledge on SIP Registrar/Authentication mechanisms
• Knowledge on VoLTE
• Familiar with STIR/SHAKEN concepts
• Knowledge on BYOC (Bring Your Own Carrier) PSTN and call centre concepts
• Expertise with unified communication and collaboration platforms (e.g. MS Teams)
• Good understanding of telephony concepts (e.g. PBX circuits dial plans routing)

Company Overview
Scicom (MSC) Berhad was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia since 2005. Scicom is a leading outsourcing and services company specializing in Customer Contact Management Solutions.

Our centres located in Kuala Lumpur and Colombo serve both large local conglomerates and multinational clients in as many as 34 countries in 23 languages. Our workforce of over 2500 people consists of nationals from Europe the Middle East North Africa India South & Far East Asia and the USA. Our services revolve around clients customers their channels and languages of engagement and the ability to provide our clients with a discernable return on investment.

Scicoms services include integrated outsourcing (BPO) solutions IT outsourcing software application development ecommerce solutions strategic operational consulting and marketing services back office processing and a host of training and education products in Customer and Service Management.

Registration No.
597426H