Enterprise Application Manager
Posted on :
21-02-2024
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Job Description
Enterprise Applications Manager
Reports To: AVP IT Services
Classifications:
- Time Type: FullTime onsite Claremont CA
- Experience: Minimum ten (10) years
- Education: Bachelors degree in information or computer science or related fields OR any combination of education training and additional experience beyond the required.
- Licenses Certifications etc.): Current ITIL Foundation Certification or must successfully obtain it within 90 days from date of hire.
- Qualifications:
- Enterprise application specific certifications
- Azure Cloud Foundation Certification
- IAM (identify access management) experience
- SSO (single sign on) experience
- LDAP (lightweight directory access protocol) experience
- Integration experience
- Coding (Javascript Powershell and Python)
- Physical Requirement(s): Up to 20 lbs. Must provide evidence of complete COVID19 vaccination within 30 calendar days of hire unless a medical or religious accommodation or exemption is requested and granted.
- Benefits Eligibility: Eligible for the full program of employee benefits subject to the terms and conditions in the plan documents/policies.
Purpose of Position: The Enterprise Applications Manager leads the Enterprise Applications team of IT Services. The purpose of the Enterprise Applications Manager is to oversee the implementation maintenance and support of all enterprise applications in the Enterprise Applications portfolio that includes both applications hosted and applications used internally. The Enterprise Applications Manager works with the Director of IT Service Delivery to ensure service levels and works with clients to understand expectations and plan strategies for continuous improvement of the delivery of enterprise applications. The Enterprise Applications team and manager play an integral role in collaborative projects. This position reports to the AVP IT Services.
Essential Functions:
The following are the essential duties and responsibilities the incumbent must be able to perform.
Leadership and Supervision
- Meets frequently with client contacts in a customer relations capacity to resolve service issues identify opportunities for service enhancements and build relationships.
- Advises the AVP IT Services on tactical and strategic issues.
- Provides leadership to the Enterprise Applications team by creating and sustaining a positive team environment and by demonstrating best practices of completing work with reliability and a proactive customer service philosophy.
- Supports the departmental goal of excellent service delivery by standardization simplification and optimization of processes and operations.
- Actively participates in and/or lead technology committees work groups or project teams as assigned.
- Serves as a project coordinator for the Enterprise Applications team and contact point for cross team collaborative projects.
Administration
- Prepares and maintains technical user guides functional specifications standard operating procedures and system documentation.
- Presents to senior leadership and committees as required.
Technical Responsibilities
- Actively seeks new and improved ways of delivering enterprise applications that maintain alignment with changes in technology security and compliance.
- Participates in the planning and execution of system implementations and upgrades.
- Gather data conduct analysis and identify solutions to complex technical issues.
- Maintains a working knowledge of relevant hardware and software applications including emerging technologies.
- Participates in and provides assistance during Quality Assurance and User Acceptance Testing.
- Recommend changes to products and processes with the goal of improving the way business is conducted.
- Applies knowledge of relevant industry standard service management methodologies to ensure consistent implementation of services.
- Performs other related duties as assigned.
Supervisory Responsibility
- Number of Direct Reports: 3
- Title(s) of Direct Report(s): Senior Business Applications Analyst (2)and Business Applications Analyst (1).
- Manages and supervises staff assigned to the Enterprise Applications team.
- Provides leadership to the Enterprise Applications team by creating and sustaining a positive team environment and by demonstrating best practices of completing work with reliability and a proactive customer service philosophy.
- Provide ongoing coaching that is balanced constructive and timely and contributes to a work environment of open communication ownership of duties and trust.
- Address performance issues early create appropriate documentation and ensure follow through.
Required Work Hours: The regular hours for this fulltime position are 8:00 a.m. to 5:00 p.m. Monday through Friday. May be required to work holiday weekend and/or evening hours. Regular hours may vary due to needs of the organization or business unit.
Qualifications
Required Qualifications: The following qualifications are required to perform the essential functions of this position or the individual must be able to demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed below.
Education: Bachelors degree in information or computer science or related fields OR any combination of education training and additional experience beyond the required.
Experience: Minimum ten (10) years professional experience with enterprise applications analyzing and communicating business systems and workflows. At least five (5) of those years in higher education computing is preferred. The ideal candidate is experienced with leading and managing small teams of 46 staff with best practices in performance management team building and project coordination.
Knowledge Skills and Abilities:
- Strong active listening skills and ability to anticipate and develop an understanding of client needs beyond simple requirements gathering.
- Demonstrated technical aptitude and understanding of application best practices.
- Proven excellence with problem solving communication and organizational skills.
- Proven excellence working within a service delivery framework.
- Knowledge of and the ability to strategically apply the mission goals and objectives to its IT environment.
- Demonstrated knowledge managing professional employees.
- Knowledgeable and skilled working in hybrid onpremise/cloud infrastructure environments.
- Ability to deeply understand functional needs and map to solutions.
- Ability to identify and clearly define gaps in potential solutions and work with clients to determine scale of impact.
- Ability to evaluate solutions and ensure they meet the business needs of the procuring organization.
- Approachable optimistic and intellectually curious with a positive cando attitude courage and resiliency in the face of disagreement and unexpected circumstances.
- Knowledge of working in agile and waterfall project methodologies.
- Strong analytical and problemsolving skills with the ability to identify and resolve complex technical issues.
- Deep understanding of the structure policies practices systems data and decisionmaking culture.
- Ability to design and create reports for management and senior leadership.
- Demonstrated excellence in communication and presentation to various audiences including senior leadership management peers and end users.
- Skilled in accepting and giving feedback.
- Proven record of customer service excellence.
- Demonstrated ability to handle multiple priorities.
- Ability and desire to work in a collaborative multistakeholder team environment.
- Excellent written and oral communications skills in English.
- Excellent discretion professional integrity and tact.
Other (e.g. licenses certifications etc.): Current ITIL Foundation Certification or must successfully obtain it within 90 days from date of hire.
Preferred Qualifications: The following qualifications are preferred:
- Enterprise application specific certifications
- Azure Cloud Foundation Certification
- IAM (identify access management) experience.
- SSO (single sign on) experience
- LDAP (lightweight directory access protocol) experience
Notices
Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop will review this job description and make changes of business necessity.
ADA/OSHA: This job description defines the essential job duties of this position. Client expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).
Equal Opportunity Employer: Client is an equal opportunity employer. Client makes employment decisions based on merit with the aim to have the best available person in every job. Client prohibits discrimination based on race color religious creed (including religious dress and grooming practices) gender (including gender identity and gender expression) national origin or ancestry genetic information physical or mental disability medical condition marital status registered domestic partner status age sexual orientation sex (which includes pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) military or veteran status and status with regard to public assistance or any other basis protected by federal state or local law or ordinance or regulation. Client also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.
If qualified and interested in this opportunity please apply with an updated resume and annual salary requirements.
No Corp to Corp / No Sponsorship / W2 Only / No third party candidates considered for this position.
JPC6887
Employment Type
Full Time
Key Skills
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