Trainer BPO
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Job Description
• Conducts annual training and development needs assessment
• Experience in Travel/Airline domain is preferred
• Work with client closely to launch any new training program without any business
disruption
• Participate in the transition tollgate calls to ensure readiness from Knowledge Transfer standpoint
• Ensure Training Plans/ Learning Paths are adhered for all new hires
• Support SOP creations/Update & Exception trackers for all new and stable processes
• Create daily/weekly dashboards on training progress during Knowledge Transfer and share it with internal & external stakeholders
• Create action plan for people missing the SLAs during Pilot stage i.e. post process training
completion
• Be a consultant for business and advice process improvement ideas
• Develops and monitors spending against the budget
• Obtains and/or develops effective training materials utilizing a variety of media
• Trains and coaches managers, supervisors and others involved in employee development efforts.
• Plans, organizes, facilitates and orders supplies for employee development and training events.
• Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
Employment Type
Full Time
