Travel Agent
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Job Description
Must Have GDS experience + German language is mandatory
Previous work experience in an international airline environment / operation is a valuable advantage.
Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.
Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added advantage.
Graduate in any discipline
Willingness to search for required information from customer with a strong focus on solving clients requests.
Proficient in Microsoft Office, Outlook
Willing to work in a contact Centre environment with rotational shifts.
Key Responsibilities:
Deliver exemplary customer service via emails and phone calls.
Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.
Employment Type
Full Time
