Dynamic CRM Admin

Skills Required:
Years of Experience Required 810 years of experience
Degrees or certifications required public certification nice to have
Disqualifiers industry mismatches. Someone lacking customer service. Candidates with Dynmaics administration are typically not a good match. Demonstrated experience in one or more of these areas:
Dynamics 365 CE Modules: Indepth understanding of Dynamics 365 CE modules such as Sales Marketing Customer Service Field Service and their functionalities.
Proven with Public Certifications
Configuration and Customization: Ability to configure and customize Dynamics 365 CE entities forms views workflows business rules and processes to meet specific business requirements.
Data Management: Proficiency in managing customer data data migration data cleansing and ensuring data integrity within Dynamics 365 CE using tools like Data Import Wizard and Data Loader.
Business Process Automation: Expertise in automating business processes using workflows business rules flows and automation tools available within Dynamics 365 CE.
Security and Access Control: Implementing security measures defining user roles permissions and ensuring data security compliance within Dynamics 365 CE.
Customer Journey Management: Understanding and configuring customer journeys marketing automation and lead nurturing processes within Dynamics 365 CE Marketing.
Service Management: Proficiency in managing customer support processes cases service agreements entitlements and knowledge base within Dynamics 365 CE Customer Service.
Sales Process Optimization: Skills in optimizing sales processes managing leads opportunities quotes orders and forecasting within Dynamics 365 CE Sales.
Power Apps (Model Driven App) understanding
Best vs. Average leg up would be having development experience in dynamics and customer service.

Responsibilities:

Answer user inquiries regarding computer software or hardware operation to resolve problems typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions problems and remedial actions taken or installation activities
Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Top 3 Hard Skills Required

1. 2 years Experience in CRM systems like Dynamics Sales Force PeopleSoft Oracle Cloud
2. Excellent Communication Skills: verbal listening and written.
3. Research Problem Solving Critical Thinking and Troubleshooting Skills Thinking logically and demonstrating use of available resources.