Contract Details
- Title: Senior Business Analyst
- Location: Vienna Austria (willingness to travel in a quarter or half a year in CEE region e.g Bucharest Bratislava)
- Setting: Hybrid: 2 days office 3 HO/week
- Contract Duration: until 31/12/2024 (with an optional extension)
- Start: ASAP
- Type: Contract full time
- Working hours: CET
Responsibilities
- Plan full CRM rollout to all branches in the companys Slovakian bank including support of training preparation and execution.
- Track and improve adoption in the companys Romanian Bank after full branch rollout.
- Manage adoption improvements update business rollout strategy plan (incl. gamification video manuals active cooperation with ambassadors...).
- Prepare business rollout plan for Call centers in both countries.
- Support of definition of product metrics in Network Banks.
- Support Network Banks to enable metrics tracking.
- Help identify product improvements in order to improve business benefits.
- Help with managing product backlog for defined business area.
- Challenge Network Banks in order to reach goal of 80% common functionalities.
- Propose simplified solutions for business problem solving.
Requirements
Must haves
- CRM knowledge preferably in Salesforce
- Previous participation in implementation projects
- Retail banking experience especially in human assisted channels
- Project / Product management experience
- Business process transformation project experience
- Fluent English
Nice to have:
- German or another CEE language is appreciated
Must haves CRM knowledge preferably in Salesforce Previous participation in implementation projects Retail banking experience especially in human assisted channels Project / Product management experience Business process transformation project experience Fluent English Nice to have: German or another CEE language is appreciated