ON-SITE SUPPORT OPERATIONS ASSISTANT
ON-SITE SUPPORT OPERATIONS ASSISTANT
Posted on :
16-02-2024
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1 Vacancy
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Job Description
ONSITE SUPPORT & OPERATIONS ASSISTANT
Overview: The OnSite Support and Operations Assistant plays a crucial role in ensuring seamless installation processes consumer satisfaction and effective communication across various stakeholders. Reporting directly to the Operations Manager this position involves overseeing onsite issues coordinating with installers and sales teams and maintaining high standards of service.
The assistants responsibilities include addressing unforeseen challenges rescheduling appointments and facilitating the overall success o f installation projects.
1. OnSite Issue Oversight: a. Identify and oversee onsite issues collaborating with internal teams for swift resolutions.
2. Consumer Communication: a. Engage with consumers to understand concerns reset expectations and communicate any changes to installation plans.
3. Installer Coordination: a. Work closely with installers to address issues guide accurate completion o f reorder requests and manage associated costs.
4. Appointment Rescheduling: a. Efficiently reschedule appointments providing clear communication regarding delays or unforeseen circumstances.
5. Second Visit Scheduling: a. Schedule followup visits communicating additional costs and managing consumer expectations.
6. Unforeseen Extras Oversight: a. Review and manage unforeseen extras ensuring adherence to the existing price list and transparent communication with stakeholders.
7. Measurement Review: a. Scrutinize measurements addressing any discrepancies and obtaining necessary approvals for additional expenses.
8. OnBoarding and Training Facilitation: a. Facilitate onboarding sessions for installers and technicians monitor progress and conduct training for continuous improvement.
9. Procedure Documentation: a. Develop and implement new procedures ensuring understanding and compliance through written acknowledgment.
10. Job Growth and Development:
a. Actively seek opportunities for personal and professional growth within the role.
b. Present suggestions for process improvements and contribute to the overall enhancement of operational efficiency.
The OnSite Support & Operations Assistants role is dynamic and the outlined responsibilities may evolve over time based on performance and organizational needs. The position offers opportunities for growth and development within the company.
Location: Woodbridge Ontario
Shift availability: Morning Shift
Salary: $22$26 per hour (depending on experience) to start only
Requirements
ONSITE SUPPORT & OPERATIONS ASSISTANT
Overview: The OnSite Support and Operations Assistant plays a crucial role in ensuring seamless installation processes consumer satisfaction and effective communication across various stakeholders. Reporting directly to the Operations Manager this position involves overseeing onsite issues coordinating with installers and sales teams and maintaining high standards of service.
The assistants responsibilities include addressing unforeseen challenges rescheduling appointments and facilitating the overall success o f installation projects.
1. OnSite Issue Oversight: a. Identify and oversee onsite issues collaborating with internal teams for swift resolutions.
2. Consumer Communication: a. Engage with consumers to understand concerns reset expectations and communicate any changes to installation plans.
3. Installer Coordination: a. Work closely with installers to address issues guide accurate completion o f reorder requests and manage associated costs.
4. Appointment Rescheduling: a. Efficiently reschedule appointments providing clear communication regarding delays or unforeseen circumstances.
5. Second Visit Scheduling: a. Schedule followup visits communicating additional costs and managing consumer expectations.
6. Unforeseen Extras Oversight: a. Review and manage unforeseen extras ensuring adherence to the existing price list and transparent communication with stakeholders.
7. Measurement Review: a. Scrutinize measurements addressing any discrepancies and obtaining necessary approvals for additional expenses.
8. OnBoarding and Training Facilitation: a. Facilitate onboarding sessions for installers and technicians monitor progress and conduct training for continuous improvement.
9. Procedure Documentation: a. Develop and implement new procedures ensuring understanding and compliance through written acknowledgment.
10. Job Growth and Development:
a. Actively seek opportunities for personal and professional growth within the role.
b. Present suggestions for process improvements and contribute to the overall enhancement of operational efficiency.
The OnSite Support & Operations Assistants role is dynamic and the outlined responsibilities may evolve over time based on performance and organizational needs. The position offers opportunities for growth and development within the company.
Location: Woodbridge Ontario
Shift availability: Morning Shift
Salary: $22$26 per hour (depending on experience) to start only
Benefits
ONSITE SUPPORT & OPERATIONS ASSISTANT
Overview: The OnSite Support and Operations Assistant plays a crucial role in ensuring seamless installation processes consumer satisfaction and effective communication across various stakeholders. Reporting directly to the Operations Manager this position involves overseeing onsite issues coordinating with installers and sales teams and maintaining high standards of service.
The assistants responsibilities include addressing unforeseen challenges rescheduling appointments and facilitating the overall success o f installation projects.
1. OnSite Issue Oversight: a. Identify and oversee onsite issues collaborating with internal teams for swift resolutions.
2. Consumer Communication: a. Engage with consumers to understand concerns reset expectations and communicate any changes to installation plans.
3. Installer Coordination: a. Work closely with installers to address issues guide accurate completion o f reorder requests and manage associated costs.
4. Appointment Rescheduling: a. Efficiently reschedule appointments providing clear communication regarding delays or unforeseen circumstances.
5. Second Visit Scheduling: a. Schedule followup visits communicating additional costs and managing consumer expectations.
6. Unforeseen Extras Oversight: a. Review and manage unforeseen extras ensuring adherence to the existing price list and transparent communication with stakeholders.
7. Measurement Review: a. Scrutinize measurements addressing any discrepancies and obtaining necessary approvals for additional expenses.
8. OnBoarding and Training Facilitation: a. Facilitate onboarding sessions for installers and technicians monitor progress and conduct training for continuous improvement.
9. Procedure Documentation: a. Develop and implement new procedures ensuring understanding and compliance through written acknowledgment.
10. Job Growth and Development:
a. Actively seek opportunities for personal and professional growth within the role.
b. Present suggestions for process improvements and contribute to the overall enhancement of operational efficiency.
The OnSite Support & Operations Assistants role is dynamic and the outlined responsibilities may evolve over time based on performance and organizational needs. The position offers opportunities for growth and development within the company.
Location: Woodbridge Ontario
Shift availability: Morning Shift
Salary: $22$26 per hour (depending on experience) to start only
ON-SITE SUPPORT & OPERATIONS ASSISTANT Overview: The On-Site Support and Operations Assistant plays a crucial role in ensuring seamless installation processes, consumer satisfaction, and effective communication across various stakeholders. Reporting directly to the Operations Manager, this position involves overseeing on-site issues, coordinating with installers and sales teams, and maintaining high standards of service. The assistant's responsibilities include addressing unforeseen challenges, rescheduling appointments, and facilitating the overall success o f installation projects. 1. On-Site Issue Oversight: a. Identify and oversee on-site issues, collaborating with internal teams for swift resolutions. 2. Consumer Communication: a. Engage with consumers to understand concerns, reset expectations, and communicate any changes to installation plans. 3. Installer Coordination: a. Work closely with installers to address issues, guide accurate completion o f reorder requests, and manage associated costs. 4. Appointment Rescheduling: a. Efficiently reschedule appointments, providing clear communication regarding delays or unforeseen circumstances. 5. Second Visit Scheduling: a. Schedule follow-up visits, communicating additional costs and managing consumer expectations. 6. Unforeseen Extras Oversight: a. Review and manage unforeseen extras, ensuring adherence to the existing price list and transparent communication with stakeholders. 7. Measurement Review: a. Scrutinize measurements, addressing any discrepancies, and obtaining necessary approvals for additional expenses. 8. On-Boarding and Training Facilitation: a. Facilitate on-boarding sessions for installers and technicians, monitor progress, and conduct training for continuous improvement. 9. Procedure Documentation: a. Develop and implement new procedures, ensuring understanding and compliance through written acknowledgment. 10. Job Growth and Development: a. Actively seek opportunities for personal and professional growth within the role. b. Present suggestions for process improvements and contribute to the overall enhancement of operational efficiency. The On-Site Support & Operations Assistants role is dynamic, and the outlined responsibilities may evolve over time based on performance and organizational needs. The position offers opportunities for growth and development within the company. Location: Woodbridge, Ontario Shift availability: Morning Shift Salary: $22-$26 per hour (depending on experience) to start only
Employment Type
Full Time
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