IT Support Intern
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Job Description
This is a remote position.
Role Overview:
The IT Support Intern will play a vital role in our team by assisting in the delivery of highquality support services to our clients focusing on SaaS platforms like Zoho Salesforce Google and Microsoft. This internship offers a handson learning experience in troubleshooting system administration and customer support providing a unique opportunity to work directly with some of the most influential software solutions in the industry.
Key Responsibilities:
Assist in troubleshooting and resolving issues related to SaaS platforms including Zoho Salesforce Google and Microsoft products.
Support clients in the configuration deployment and effective use of SaaS solutions to meet their business needs.
Handle client inquiries providing prompt accurate and friendly support for technical questions and service requests.
Participate in creating and updating documentation for IT support procedures user guides and FAQs for SaaS platforms.
Contribute to IT projects focused on software upgrades migrations and integrations for our SaaS partners.
Learn and apply best practices in IT support with a focus on softwareasaservice solutions.
Requirements
Currently enrolled in an Associate s Bachelor s or Master s degree program in Information Technology Computer Science or a related field.
Interest and basic understanding of SaaS platforms and cloudbased solutions.
Excellent problemsolving skills and attention to detail.
Strong communication and interpersonal skills with an emphasis on customer service.
Ability to work effectively in both independent and team settings.
Preferred Qualifications:
Coursework or experience related to IT support cloud computing or SaaS platforms.
Familiarity with CRM systems and cloud services.
Eagerness to learn about new technologies and software solutions.
Benefits
Exposure to a wide range of SaaS products and IT support activities.
A learning environment mentored by experienced professionals in the SaaS and IT support field.
The opportunity to work on meaningful projects that directly impact client success.
Potential for future employment opportunities based on internship performance.
- Currently enrolled in an Associate s, Bachelor s, or Master s degree program in Information Technology, Computer Science, or a related field. - Interest and basic understanding of SaaS platforms and cloud-based solutions. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills, with an emphasis on customer service. - Ability to work effectively in both independent and team settings. - A computer with internet access - We give allowance for data. Preferred Qualifications: - Coursework or experience related to IT support, cloud computing, or SaaS platforms. - Familiarity with CRM systems and cloud services. - Eagerness to learn about new technologies and software solutions.
Employment Type
Full Time
