Senior Cards Operations Officer
Posted on :
05-10-2024
Employer Active
1 Vacancy
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Job Description
- Monitor card operations daily procedures, record and report any failures in card systems for relevant parties to ensure smooth systems' operations
- Observe Cards operations systems backups to ensure the safety of customer & bank data
- Handle all of the Disaster Recovery (DR) activities for Card operations systems to safeguard card systems' operational continuity
- Detect & report bottlenecks on card systems to provide the needed technical support and recommend solutions
- Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner
- Follow up on handling of all related card systems' interfaces maintenance to provide full system functionality to internal & external customers
- Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Cards operations systems to support audit requests and/or future reviews
- Follow up on opening operational error records with relevant application support/vendor tracking systems to ensure uninterrupted operations for bank systems
- Assist in measuring card service availability and recommend improvements to provide the best service to internal & external customers
- Participate in conducting incident reviews for card systems to provide lessons learned & avoid future reoccurrence & enhance existing systems' availability & resilience
Employment Type
Full Time
Department / Functional Area
Key Skills
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