Operations Manager Motor Industry Insurance
Posted on :
09-02-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
09-02-2024
Job Description
External – Service Providers Insurers
Chartered Accountant and/or Engineer
Online system
- Contribute towards the achievement of branch profit
Contain workshop losses between departments
Ensure salary costs are within budget with minimum use of overtime
Ensure COS% on each job is optimal
Confirm 100% accuracy on all final costings including additionals charged for
Ensure achievement of daily conversion targets
Ensure achievement of COS% on tow ins per quote and weighted average monthly
Ensure that quotes prepared are profitable accurate and fully completed optimising labour and minimising additionals
Ensure assessments are done correctly and minimising costs
- Create business building opportunities through the maintenance of existing and development of new collaborative relationships
Ensure workloads for all branches are met
Ensure that the Group and respective MBR’s receive an adequate share of the insurer/brokers authorised repair work
- Ensure internal and external governance and compliance standards are met
Ensure Health and Safety measures are adhered to at all times
Ensure company equipment and machinery is maintained and serviced
Ensure that all files contain the necessary documentation to be compliant with Insurers and Manufacturers audits
Ensure Group and Insurance SLA’s are adhered to in final costings
Ensure quotations are compliant with relevant insurers SLA’s
Ensure accuracy on vehicle details (parts model price etc.)
Ensure special instructions form client/insurer is adhered to
Ensure proficiency in all industry and Company quoting
( Audatex TMS etc)
Remain up to date on changes in insurance requirements and protocols
Be familiar with current insurance industry legislation and keep abreast of new developments
- Ensure superior service to customers and service providers at all times
Facilitate the communication and priority resolution of repair issues between parties
Initiate continuous and regular contact with insurers and brokers and manufacturers to evaluate their expectations and ability to meet client service deliverables
Ensure that Group benchmark CSI targets are met
- Management and development of Human Resources
Contribute to developing an enabling culture and high staff retention through mentoring
Drive performance management throughout the year
Provide training and development to ensure succession
Conduct annual performance appraisals
Employment Type
Full Time
Key Skills
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