Call Centre Agent

Vision:

• Our ambition is to pioneer a premier direct financial service enterprise that is dedicated to:
  
• Delivering exceptional customer service offering products of outstanding value and ensuring equitable treatment always.
  
• Being recognized as the preferred employer.
  
• Serving as a responsible corporate entity that significantly contributes to the evolution of the Financial Services sector.
  

Company Culture:

At our company were redefining the essence of life insurance through our commitment to values such as Professionalism Freedom Attitude Energy and Accountability. Our team is a dynamic and enthusiastic collective of innovative thinkers dedicated to challenging the status quo and revolutionizing the industry.

Your Role:

As a vital part of our team you will:

• Conduct life insurance sales via telephone.
  
• Meet or exceed sales goals.
  
• Comply with Quality and Compliance guidelines to reduce business risk.
  
• Ensure high operational efficiency through effective productivity management.
  
• Be flexible and adaptable to meet the evolving operational needs of the business.
  
• Expertly handle sales objections.
  
• Cultivate and maintain positive relationships with clients.
  
• Stay informed about industry developments and trends through selfeducation.
  
• Uphold the FAIS Fit & Proper qualification requirements with integrity.
  

This role is an exciting opportunity to be at the forefront of transforming the life insurance landscape offering a chance to contribute to a visionary company while advancing your professional growth in a supportive and innovative environment.

Requirements

• Completion of Grade 12.
  
• 3 to 4 years of relevant experience in a related field.
  
• Minimum 3 years experience in outbound sales within a call center environment specifically in selling longterm insurance including meeting sales targets.
  
• At least 1 to 2 years of consistent employment at a single company.
  
• Proven track record of selling life insurance to new clients in a call center setting for no less than 1 year.
  
• A minimum of 2 years experience in a call center environment with a focus on selling longterm insurance products.
  

Language Proficiency:

• Ability to communicate effectively in both written and spoken English.
  
• Fluency in English and one other South African official language is required.
  

Legal and Regulatory Compliance:

• Clean criminal and credit history.
  
• Adherence to the FAIS Act and compliance with Fit & Proper qualification requirements.
  

Working Hours:

• Preparedness to work overtime as needed to meet sales targets.
  

Technical Skills:

• Proficient in computer use.
  

Knowledge and Skills

Industry Knowledge:

• Solid understanding of the Financial Services Industrys legislation and regulatory framework.
  
• Knowledge of sales processes and the service industry with specific expertise in outbound sales.
  

Operational Skills:

• Capability to handle outbound telesales effectively.
  
• Skills in servicing inbound client queries and requests.
  
• Proficiency in administration processing quality control compliance and accreditation.
  

Personal Attributes

• Effective communication and the ability to work independently.
  
• Adaptability to different situations with a high level of independence.
  
• Goaloriented with a focus on action and results.
  
• Persuasive skills and the ability to work independently.
  
• Strong interpersonal skills including the ability to plan organize build and maintain relationships.
  
• Commitment to treating customers fairly taking initiative and being driven by results.
  
• A continuous learner with persistence the ability to handle objections and a teamoriented mindset.
  
• Openness to receiving and acting upon feedback.
  

Core Competencies

• Innovation and customer focus with a strong drive for results.
  
• Ability to collaborate and demonstrate resilience on an independent level.
  

Build a Successful Career

Join us and be part of a team that values strong lasting relationships with our employees. We are committed to your career and personal development helping you achieve your aspirations. With diverse opportunities across our business clusters we support your growth and success in an environment that fosters innovation customer focus collaboration and resilience.

Benefits