Training the Trainers: • Provides orientation to new trainers; • Shares best practices with the trainers; • Ensures Trainers have the knowledge of the account’s procedures and processes; • Sets department rules and expectations.
Enforcing Account Policies and Procedures: • Ensures that the account’s and Training standard procedures are being followed properly; • Provides coaching and developing for trainers who don’t properly adhere to directives; • Develops new policies and procedures based on the department’s needs at the time.
Analyze Trainer Performance and Reporting: • Reviews and analyzes the reports that are sent by trainers; • Reorganizes trainer tasks and activities based on availability and findings; • Compiles department bonus reports based on trainer performance; • Performs evaluations of training and provide feedback.
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